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Customer Success Manager (CSM)

Nestifytech Solutions Private Limited
RemotePosted Full-timeMid level₹600,000 – ₹1,000,000 / year
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At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.

Responsibilities:

  • Own and manage customer relationships post-sale through renewal.

  • Onboard new clients and ensure successful adoption.

  • Monitor customer health and usage metrics; proactively address issues.

  • Identify upsell/cross-sell opportunities and collaborate with Sales.

  • Act as the voice of the customer to internal teams.

Required Qualifications:

  • 5+ years of experience in Customer Success, Account Management, or similar.

  • Strong communication and relationship-building skills.

  • Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).

  • Experience in SaaS, B2B, or tech environments preferred.

Originally posted on Himalayas

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