Unemployment Specialist

Your attention to detail, organizational skills, and ability to manage time-sensitive processes make you a great fit for our Unemployment Specialist position. Join our dynamic team and play a key role in ensuring accurate and timely unemployment claims processing, supporting hearing preparation, monitoring claim costs, and identifying opportunities to improve unemployment administration across Dollar Tree.

About Your Role:

As an Unemployment Specialist at Dollar Tree, you'll be responsible for managing unemployment claims from initial response through resolution, ensuring all required documentation is submitted accurately and within established deadlines. You'll maintain unemployment records, track claim costs, support hearings and appeals, and prepare reports that provide leadership with insights into unemployment claims performance.

You'll work closely with the Unemployment Manager, third-party vendors, state agencies, and internal business partners to support claims administration, identify improvement opportunities, and strengthen unemployment processes across the organization.

Your day-to-day job duties include, but are not limited to, the following:

Unemployment Claims Administration

• Process unemployment claims accurately and completely within established state deadlines.
• Respond to daily requests for information from state unemployment agencies, ensuring timely submission of required documentation.
• Maintain organized and accurate unemployment claim files, records, and supporting documentation.
• Review unemployment claims to determine appropriate protest and appeal actions on behalf of the company.
• Confer with the Unemployment Manager regarding significant or complex unemployment claims.
• Monitor unemployment claim activity and associated costs to support accurate recordkeeping and reporting.

Hearings, Appeals & State Compliance

• Collect and organize documentation, supporting evidence, and relevant information needed for unemployment hearings and appeals.
• Partner with third-party vendors to contact and schedule witnesses for telephone and in-person unemployment hearings.
• Support the preparation and coordination of unemployment hearings to ensure required information and participants are available.
• Complete state unemployment audits and provide accurate documentation within required deadlines.
• Ensure unemployment claims processing and documentation comply with applicable state requirements and company procedures.

Reporting, Metrics & Analysis

• Develop and maintain quarterly reports tracking unemployment claims activity, costs, and key performance metrics.
• Analyze unemployment claims data to identify trends, recurring issues, and opportunities for improvement.
• Monitor key metrics and follow up on areas requiring additional attention or corrective action.
• Communicate findings and recommendations to leadership and appropriate business partners to support improved claims outcomes.
• Maintain accurate records to support reporting, audits, and departmental decision-making.

Cross-Functional Collaboration & Process Improvement

• Collaborate with the Unemployment Manager, third-party vendors, state agencies, and internal business partners to support effective unemployment claims administration.
• Provide feedback to business partners regarding trends, documentation concerns, and opportunities to improve unemployment claims outcomes.
• Recommend process improvements to enhance efficiency, accuracy, and timeliness in unemployment claims processing.
• Organize, prioritize, and distribute daily departmental mail and correspondence.
• Assist with additional projects and responsibilities as assigned by the Unemployment Manager and Vice President of Tax.

Your Required Skills and Experience:

• Six months or more of experience in a personnel or Human Resources environment.
• Ability to work efficiently and effectively in a fast-paced, deadline-driven environment.
• Strong attention to detail with the ability to prioritize and manage multiple responsibilities simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Computer literacy and proficiency with standard business applications.
• Strong written and verbal communication skills.
• Excellent organizational, recordkeeping, and filing skills.
• Ability to understand, interpret, and monitor key business performance metrics.
• Ability to maintain accurate documentation and meet established processing deadlines.

Preferred Requirements:

• Experience processing unemployment claims or supporting unemployment administration.
• Familiarity with state unemployment claims procedures, protests, appeals, and hearings.
• Experience coordinating with third-party administrators, state agencies, or internal Human Resources teams.
• Experience preparing reports, tracking claim costs, or analyzing operational performance metrics.

Start Rate = $55,000 - $60,500 based on experience plus 5% bonus.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort —

when we reach our goals, you'll be eligible for a yearly bonus!

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value—it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform—and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time500 Volvo Parkway,Chesapeake,Virginia 23320Finance OperationsDollar Tree