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Service Desk Analyst

Engio
Remote, IndonesiaRemotePosted Full-timeMid level
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About Our Client

Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.

Responsibilities

You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.



Requirements

  • Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
  • Demonstrated strong troubleshooting skills across hardware, software, and network issues.
  • Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
  • Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
  • Ability to adapt to a rotational shift roster.

Technical Certifications

While not mandatory, candidates possessing the following certifications will be prioritized:

  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • Modern Desktop Administrator (MD-102)
  • CompTIA A+ or Network+
  • ITIL 4 Foundation

Ready to elevate your career? Apply now!

Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency



Note: Our team will only reach out to you if your application is selected for further consideration.

Originally posted on Himalayas

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