Vendor Relationship Analyst

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

This position is for full-time, onsite employment at the Family Dollar Chesapeake Store Support Center.

General Summary:

The Vendor Analyst is responsible for helping to cultivate relationships and achieve overall performance, governance, and value realization of third-party outsourcing partners that deliver services across multiple functions (e.g., Finance, HR, Legal, IT, etc.) within Family Dollar. This role supports efforts to ensure outsourced and offshore operations meet performance, quality, cost, and compliance expectations while driving continuous improvement and alignment with Family Dollar’s business objectives.

The ideal candidate brings prior vendor management experience, project management and cross-functional collaboration skills, and a data-driven mindset to optimize outsourced service delivery at scale across multiple geographies and business functions.

The successful candidate is in a unique position to leverage his/her experience and capabilities to leave a meaningful fingerprint on the business as the global outsourcing model is new, in its emerging state.

Principal Duties & Responsibilities:

Vendor Management & Relationships

•       Build and maintain strong relationships with internal teams and vendors to foster collaboration and ensure alignment with company objectives.

•       Help translate business requirements into clear, actionable scope and expectations for vendors.

•       Act as a bridge between internal teams and vendors to ensure alignment and accountability across enterprise priorities.

•       Support transitions, migrations and scaling of work between internal teams and 3rd party partners.

•       Resolve business issues with stakeholders (internal and external) in accordance with established policies, procedures and contracts.

•       Continuous communication across the enterprise regarding delivery of 3rd party vendor services.

Contracts

•       Interpret existing vendor contracts, amendments and change orders. Identify key components for reporting, service delivery, ongoing monitoring and follow-ups.

•       Identify and proactively manage legal, regulatory, compliance, operational and reputational risks. Help identify components to be captured within audit plans.

•       Support Legal, Audit, Regulatory, Risk, Security and other personnel with vested interests in contracts and adherence.

•       Propose strategies to maximize automation and to reduce costs or improve service delivery.

•       Reconcile vendor invoices and ensure they are correct for work completed and payments are in accordance with the agreed upon terms.

•       Grow in the role to be able to develop proposed contracts, SOWs, amendments and/or change orders.

Performance & Service Delivery

•       Partner with business leaders to adjust and monitor SLAs and KPIs as the business matures.

•       Track and analyze performance metrics across cost, quality, productivity, customer experience and SLA attainment.

•       Partner with business leaders to identify and address all day-to-day challenges regarding production, quality, cycle time and related focus areas.

•       Schedule and host monthly vendor performance reviews, capturing improvement action items and following up until completion.

•       Push for consistency, standardization and efficiency targets across outsourced processes.

Other Key Duties

•       Serve as a primary escalation point for all vendor staff on issues such as system access, downtime and other ongoing daily challenges.

•       Ongoing development of new and/or amended policy, procedure, process and workflow documentation.

•       Continually seek opportunities to optimize the vendor oversight model, working smarter versus harder. This includes helping all stakeholders better understand roles and responsibilities for maximum effectiveness.

•       As we do business across borders, help to recognize potential cultural awareness opportunities and grow cultural intelligence across all stakeholders.

•       Perform other duties as assigned.

Position Requirements:

•       Bachelor’s degree in Business, Operations, Supply Chain, Information Systems, or related field.

•       2–4+ years of experience in vendor management, operations, project management or shared services. Business Process Outsourcing (BPO) experience a plus.

•       Strong understanding of SLAs, KPIs, contract administration and service delivery models.

•       Excellent analytical, problem-solving, and stakeholder management skills.

•       Ability to influence internal and external stakeholders.

•       Manage competing priorities in a fast-paced environment.

Preferred Qualifications:

•       Experience supporting digital transformation, automation or process reengineering initiatives.

•       Experience in IT Managed Services vendor relationships.

•       PMP, Six Sigma, Lean, or similar certifications a plus.

Key Competencies

•       Vendor & Relationship Management

•       Analytical and Independent Thinking and Execution

•       Data-Driven Decision Making

•       Problem Solving Skills

•       Communication and Influence

•       Continuous Improvement Mindset

•       MS-Office Proficiency (e.g. Excel, PowerPoint, Word, others).

•       Understand the difference between a vendor and a partner.

Projected Salary Range: $64,000 - 80,000

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. 

Full time510 Volvo Parkway,Chesapeake,Virginia 23320Operations SupportFamily Dollar